Return Policy
We strive to ensure your satisfaction with every purchase. If you need to make changes to or cancel your order, please contact us within 12 hours of placing it. Once your order has entered the packaging and shipping process, we are unable to make modifications or cancellations.
Returns & Refunds
To qualify for a return, items must be:
- Unused and in their original condition
- Returned in the original packaging
We offer a 100% money-back guarantee on products that arrive damaged or defective. If you receive such an item, contact us promptly, and we will provide instructions for returning it. You may request either a replacement or a full refund.
If you are not satisfied with your purchase for any other reason, please reach out to our support team — we’ll do our best to assist you.
Return Shipping
Customers are responsible for covering return shipping costs unless the item is defective or incorrect.
Non-Refundable Situations
Refunds will not be issued if:
- The order cannot be delivered due to circumstances within your control (e.g., incorrect shipping address)
- The return request is made more than 30 days after the guaranteed delivery period
To request a return or refund, please email contact@karbine.org or call (619) 927-4817.